Shop FAQ
When will my order ship?
I ship orders roughly once every 2 weeks, so please allow up to 2 weeks for orders to be processed upon placing an order. Sometimes I may specify exactly when my next shipping date will be via the header at the top of the website.
How long will it take for my order to process?
Please allow up to 2 weeks for orders to be processed upon placing an order. Grouping orders allows me to bulk-ship them, making it possible for me as a small business to offer the most economical shipping options.
How long will it take for my order to arrive upon shipping?
Canada: 1~2 weeks*
United States: 1~2 weeks*
International: 2~8 weeks*
*these are only approximates and some packages may take longer to arrive than estimated. Clearing customs can also delay the shipping time.
Which countries do you ship to?
United States, Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Malaysia, Netherlands, New Zealand, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom.
Will I have to pay customs fees/VAT import fees?
It is the buyer's responsibility to pay any customs fees or import taxes that may apply.
I'm an American customer - will I have to pay tariffs?
This shop is based in Canada, and due to recent changes in the tax treaties between the US and Canada, duties may be applied when importing goods into the US. It is the customer's responsibility to pay any tariff-related duties on orders. Please carefully check the listing of each item for the COO (Country of Origin) to calculate how much duty will be applied upon delivery of the product.
When will I receive my tracking number?
You will receive your tracking number when you receive your shipping confirmation email.
What is your refund or exchange policy?
All items are final sale. That said, in the case products may arrive damaged, or if there is any error on my part, please send an e-mail with your name and order number at info@chrishongart.com and I will address the issue.