Shop FAQ
How long will it take for my order to process?
Please allow up to 2 weeks for orders to be processed upon placing an order. Grouping my orders allow me to bulk-ship them, allowing me to offer the most economical shipping options.
When will my order arrive?
Canada: 1~3 weeks
United States: 2~4 weeks
International: 3~12 weeks
These are only approximates and some packages may take longer to arrive than estimated, especially during these times.
Which countries do you ship to?
International shipping has sky-rocketed over the last couple of years, with fewer options available than before, and therefore to reduce my own liability this store will ship to limited countries at this time:
Canada, United States, Australia, Austria, Belgium, Denmark, Ireland, Finland, France, Germany, Hong Kong Italy, Japan, South Korea, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland.
Will I have to pay customs fees/VAT import fees?
For customers outside of Canada and the US, customs fees or import taxes may be applied to the purchase when it goes through customs. This is assessed at the point of entry of the destination country and varies widely from country to country. It is the buyer's responsibility to pay any customs fees or import taxes that may apply.
When will I receive my tracking number?
You will receive your tracking number when you receive your shipping confirmation notice. The tracking information becomes available soon after that point, but could take a few days or up to a week.
What is Chit Chats?
Chit Chats is a Canadian shipping solution company that allows small and large businesses to use USPS and Asendia as a shipping carrier. This means I am able to offer customers (especially those based in the US) more competitive shipping prices. It allows me to offer all customers affordable tracking at a fraction of the cost to what is offered by Canada Post. You can learn more about Chit Chats and how it works here: https://chitchats.com
What is Asendia?
Asendia is a shipping carrier made available through Chit Chats. Orders to the following countries will be shipped via Asendia:
Australia, Austria, Belgium, Denmark, Ireland, Finland, France, Germany, Hong Kong Italy, Japan, South Korea, Netherlands, New Zealand, Singapore, Spain, Sweden, Switzerland, United Kingdom.
How are the prints packaged?
A print is placed in an acid-free cellophane sleeve, backed against a rigid chipboard reenforcement, then shipped flat in a sturdy cardboard flat-mailer.
Large, 13x19 prints are placed inside an acid-free cellophane sleeve, then carefully rolled into a sturdy mailing tube.
What is your refund or exchange policy?
All items are final sale. That said, in the case the products may arrive damaged, or if there is any error on my part, then I will happily remedy the issue at no cost to you. ALL ORIGINALS ARE FINAL SALE and cannot be replaced/refunded.