Shop FAQ

How long will it take for my order to process?

Please allow up to 2 weeks for orders to be processed upon placing an order. Grouping orders allows me to bulk-ship them, making it possible to offer the most economical shipping options. 

How long will it take for my order to arrive upon shipping?

Canada: 1~2 weeks*

United States: 1~2 weeks*

International: 2~8 weeks*

*these are only approximates and some packages may take longer to arrive than estimated. Clearing customs can also delay the shipping time.

Which countries do you ship to?

United States, Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Malaysia, Netherlands, New Zealand, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom.

Will I have to pay customs fees/VAT import fees?

It is the buyer's responsibility to pay any customs fees or import taxes that may apply. 

When will I receive my tracking number?

You will receive your tracking number when you receive your shipping confirmation email. 

What is your refund or exchange policy?

All items are final sale. That said, in the case products may arrive damaged, or if there is any error on my part, please send an e-mail with your name and order number at info@chrishongart.com and I will address the issue.