Frequently asked questions:
How long will it take for my order to process?
I will be shipping 1~2 times a week, so for US and international customers using USPS, please allow a few extra days (3~4) for orders to process on top of the estimated shipping days, as the shipments need to reach the US from Canada and be input into the USPS system.
When will my prints arrive?
Canada: 1 week
United States: 1~2 weeks
International: Please allow 3~5 weeks
Please note that these are only approximates and some packages may take even longer to arrive than estimated. Customs can take a while to process packages in some countries and packages can get held up, which understandably can get incredibly frustrating, so your patience is greatly appreciated.
When will I receive my tracking number?
For US/international customers, I will be using a shipping service here in Canada called Chit Chats Express, which allows me to use USPS as a shipping carrier by delivering the shipments across the border to the US. If you purchased a shipping method that includes tracking, the tracking information becomes available once the shipments have reached the US and are in USPS's system.
How are the prints packaged?
It is very important to me that you receive your items in pristine condition. The prints/originals will be placed in an acid-free poly bag, backed against a thick chipboard for reenforcement, then shipped flat in a sturdy cardboard flat-mailer.
What is your refund or exchange policy?
I make my best attempt at representing my products as truthfully as possible, so once the orders are processed all items are final sale. That said, in cases where the prints may have been damaged in-transit, or if there's any error on my part, then I will happily send you a replacement at no cost.
The sale of originals are also final sale, as it will be impossible for me to reproduce it. Originals may only be purchased with a shipping method that includes tracking.