Frequently asked questions:
How long will it take for my order to process?
I will be grouping the shipments and going to the post office 1~2 times a week depending on volume, so please allow a few extra days (3~4) for orders to process upon placing an order.
When will my prints arrive?
Canada: 1~2 weeks
United States: 1~2 weeks
International: 2~4 weeks
These are only approximates and some packages may take longer to arrive than estimated. In some countries, customs can take a while to process packages and can get held up for a long time before getting through, so your patience is greatly appreciated.
When will I receive my tracking number?
For US/international customers, I will be using a shipping service here in Canada called Chit Chats Express, which allows me to use USPS as a shipping carrier by delivering the shipments across the border to the US. The tracking information becomes available once the shipments have reached the US and are in USPS's system. For Canadian customers, you will be able to track your package once your shipment is in Chit Chat's system. All customers may be able to view their tracking numbers within a week or so upon placing an order.
How are the prints packaged?
It is very important to me that you receive your items in pristine condition. An item is placed in an acid-free poly bag, backed against a thick chipboard for reenforcement, then shipped flat in a sturdy cardboard flat-mailer.
What is your refund or exchange policy?
I make my best attempt at representing my products as truthfully as possible, so once the orders are processed all items are final sale. That said, in the case the prints may arrive in a state that is beyond reasonable, or if there is any error on my part, then I will happily remedy the issue at no cost, so please do not hesitate to contact me with any concerns.
The sale of originals are also final sale, as it will be impossible for me to reproduce them. Originals may only be purchased with a shipping method that includes tracking.